CKFTO Privacy Policy

Caribbean Kids and Families Therapy Organisation (“CKFTO”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using this website and our online donation portal.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and how you may contact us about your information.

1. Information We Collect

When you use our online donation portal, we may collect the following information:

• Your name
• Your email address
• Your contact number
• Your donation amount
• Your donation reference number
• Payment transaction status and related payment confirmation details

We may also collect basic technical information when you visit the website, such as your browser type, device information, IP address, pages visited, and date and time of access.

2. Payment Information

Online payments are processed through a secure third-party payment gateway. CKFTO does not collect, process, or store your full credit card or debit card details on its website or donation portal.

Any card information entered during the donation process is handled directly by the payment gateway in accordance with its own security standards, privacy practices, and payment processing requirements.

3. How We Use Your Information

We may use your personal information to:

• Process and record your donation
• Confirm whether a donation was successful, declined, or incomplete
• Issue donation receipts or confirmations where applicable
• Respond to donor enquiries or support requests
• Maintain internal accounting, audit, and administrative records
• Investigate duplicate payments, failed transactions, or refund requests
• Improve the donation experience and website functionality
• Comply with legal, regulatory, accounting, or reporting obligations

4. Communication With Donors

CKFTO may contact you using the email address or contact number you provide if it is necessary to confirm your donation, respond to your enquiry, issue a receipt, resolve a payment issue, or provide information directly related to your donation.

We will not use your information for unrelated marketing communications unless you have given permission or unless otherwise permitted by applicable law.

5. Sharing of Information

CKFTO does not sell your personal information.

We may share limited information with trusted service providers where necessary to process donations, operate the website, maintain records, provide technical support, or comply with legal and financial obligations.

These service providers may include payment processors, hosting providers, email service providers, accountants, auditors, professional advisers, or regulatory authorities where required.

6. Data Security

We take reasonable administrative, technical, and organisational steps to protect the personal information we hold against unauthorised access, loss, misuse, alteration, or disclosure.

However, no website, payment system, email transmission, or internet-based service can be guaranteed to be completely secure. You are responsible for using a secure device, trusted internet connection, and accurate information when making a donation.

7. Data Retention

CKFTO may retain donation records and related personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, including donation administration, financial reporting, audit requirements, legal obligations, dispute resolution, and recordkeeping.

When personal information is no longer required, we will take reasonable steps to securely delete, anonymise, or restrict access to it, where appropriate.

8. Cookies and Website Technologies

This website may use cookies or similar technologies to support website functionality, improve user experience, monitor website performance, and understand how visitors use the site.

You may adjust your browser settings to block or delete cookies. However, some parts of the website or donation process may not function properly if cookies are disabled.

9. Third-Party Websites

This website may contain links to third-party websites, including payment gateway pages or external informational pages. CKFTO is not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

10. Your Rights and Choices

You may contact CKFTO to request information about the personal data we hold about you, to correct inaccurate information, or to raise a concern about how your personal information has been handled.

We may need to verify your identity before responding to certain requests. Some information may need to be retained where required for legal, accounting, audit, or legitimate administrative purposes.

11. Children’s Privacy

CKFTO provides services that support children and families. However, the online donation portal is intended for use by adults who are able to make lawful donations.

We do not knowingly collect payment information from children through the donation portal. If you believe a child has submitted personal information through the portal, please contact us so that we can review and address the matter.

12. Changes to This Privacy Policy

CKFTO may update this Privacy Policy from time to time. Any updates will be posted on this website. Continued use of the website or donation portal after changes are posted means you acknowledge the updated Privacy Policy.

13. Contact Information

If you have questions about this Privacy Policy, your personal information, or the way CKFTO handles donor information, please contact us:

Caribbean Kids and Families Therapy Organisation
#19 Vidale Street, St. James, Trinidad W.I.
Email: info@ckfto.org
Phone: +1 (868) 628-3268
Website: https://ckfto.org