FREQUENTLY ASKED QUESTIONS (FAQs)
Helpful answers about secure online donations, payment results, receipts and support.

Donation FAQs


Here are answers to common questions about making a secure online donation to CKFTO. If you do not see the answer you need, please contact us and include your donation reference number where applicable.
You can make a donation by entering your donor name, email address, contact number, and donation amount on the secure donation form. You will then be asked to review your details, accept the terms, complete the security check, and continue to the secure payment screen.

Your card details are entered on the secure First Atlantic Commerce / Powertranz payment screen. CKFTO does not store your full credit card or debit card information.
Your donation helps CKFTO continue its work with children with special needs and their families. Contributions support affordable therapeutic services, family support, community education, outreach, and the ongoing operational needs required to keep these services available.

Every donation, whether large or small, helps CKFTO provide care, guidance, and hope to children and families who need support.
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Yes. After the payment process is completed, the website will show a donation payment result with the transaction status, donation amount, date, and reference details. Please keep the reference number shown on screen for your records.

If you need a receipt or have a question about a completed donation, contact CKFTO using the contact details on the website and include your donation reference number.
If your payment is declined, please check that the card number, expiry date, CVV, billing information, and available funds are correct. You may try again using the secure donation form.

If the issue continues, contact your bank or card provider first, as many declined transactions are related to bank security checks. You may also contact CKFTO for assistance and provide the donation reference shown on the result screen, if one was displayed.
Donations are generally non-refundable. However, CKFTO may review refund requests in limited cases such as duplicate payments, an incorrect donation amount, or a transaction made in error.

If you need CKFTO to review a donation, please contact us as soon as possible with your name, contact information, donation amount, transaction date, and donation reference number.
If you need help with a donation, receipt, failed payment, or general enquiry, please contact CKFTO using the contact information on the website.

Email: info@ckfto.org
Phone: +1 (868) 628-3268
Still have a question? Please contact CKFTO and include any relevant donation reference number so the team can assist you more quickly.